Financial Services Guide
Issued July 2017
For: Investment Educators Australia Pty Limited (ABN 19 105 216 340)
Address: Level 3, 73 Walker Street, North Sydney, NSW 2060
Telephone: +61 2 8213 6000
Internet: www.investmenteducators.com.au
AFS Licence No: 241060
Purpose
The purpose of providing this Financial Services Guide (FSG) is to provide you with information about Investment Educators Australia Pty Limited (“IEA”, “we”, “us” or “our”), the services we offer and how we charge for those services, how we disclose any potential conflicts of interest and how we manage client complaints. This information is provided to you to enable you to compare our services with similar providers and to make an informed decision on whether to use our services.
As part of our ongoing relationship we may provide you with other documents, namely a Product Disclosure Statement relating to ours or third party products or services.
These documents are to assist you in making informed choices about the services we offer or about third party services that you may choose to use in conjunction with our own.
Authorising Licensee
IEA is the providing entity of products covered by this FSG. The contact details for IEA are:
- Address: Level 3, 73 Walker Street, North Sydney NSW 2060
- Telephone: +61 2 8213 6000
- Internet: www.investmenteducators.com.au
Investment Educators Australia Pty Limited's AFS licence permits IEA to provide the following financial services:
(a) Provide general financial products advice for the following classes of financial products:
- derivatives;
- foreign exchange contracts;
- interests in managed investment schemes including investor directed portfolio services; and
- securities
- standard margin lending facility
(b) Deal in the following classes of financial products:
- derivatives; and
- securities
to retail and wholesale clients.
Please note that whenever we provide these services we will be acting on your behalf and not on behalf of any product issuer.
Remuneration
IEA is remunerated through the full amount paid for the software, services and any subscription amount that is payable. You will have been notified of whether a subscription amount applies to your product prior to your purchase. IEA staff and contractors receive a salary that may include bonuses or commissions based on performance criteria. IEA may also receive remuneration or other benefits from third parties whose products you may choose to use in conjunction with our services.
Instructions from you
We will always seek to act on your specific instructions in a timely and efficient way. You can provide instructions to us via our website, verbally and in writing (mail, fax or email), however we reserve the right to request written instructions where we consider it necessary.
In providing our services we collect personal information about you, including sensitive information. Please note we treat all information provided to us in confidence and will take all reasonable steps to ensure non-disclosure to anyone other than for the purpose of fulfilling your instructions. We treat all client information in accordance with the provisions of the Privacy Act 1988. Our detailed Privacy Policy can be viewed on our website www.investmenteducators.com.au
Problems with our service
If you ever have a difficulty or are not satisfied with our services you are entitled to complain. We have procedures in place to ensure that complaints are fully considered and properly dealt with. If at the first point of contact your problem is not resolved to your satisfaction, please contact our Customer Service Manager:
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Post: Customer Service Manager, Investment Educators Australia Pty Limited
Level 3, 73 Walker Street, North Sydney NSW 2060
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Email: compliance@hubb.com.au
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Facsimile: +61 2 9972 7769
Please be aware that we will do everything within reason to address and resolve your concerns.
If you are not satisfied with the response received from us within 21 days, you are entitled to refer the matter to an independent complaint handling body. Investment Educators Australia Pty Ltd is a member of the Financial Ombudsman Service (“FOS”) (Membership Number 11550). FOS can be contacted at:
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Post: GPO Box 3 Melbourne, VIC 3001
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Telephone: 1300 780 808
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Facsimile: +613 9613 6399
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Email: info@fos.org.au
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Website: www.fos.org.au
If you have any further questions about our financial services, please contact us on +612 8213 6000.
Professional Indemnity Insurance
IEA has professional indemnity insurance in place which complies with the requirements of S912B of the Corporations Act. This insurance provides cover to you even when a representative ceases to be employed or act on our behalf.
Authorisation of Financial Services Guide
Investment Educators Australia Pty Limited has authorised the distribution of this Financial Services Guide.